Best Issue Tracking Software in 2024

Tracking and resolving issues is important for smooth project execution. Without the right tools, managing bugs, addressing tasks, and resolving bottlenecks can quickly derail progress. With project management software made for issue tracking, you can simplify workflows, track progress, and resolve problems efficiently. These tools combine task organization, reporting, and collaboration, helping teams stay focused and deliver results. Whether managing IT incidents, debugging software, or addressing client concerns, these tools provide clarity and actionable oversight.

How to Choose Project Management Software for Issue Tracking

Selecting the right software for issue tracking means focusing on features that improve your process while supporting collaboration and visibility. Key features to consider include:

• Bug and Issue Tracking: Ensure tools allow clear documentation, prioritization, and resolution of issues.
• Task Automation: Automate repetitive actions like notifications or workflow transitions to improve efficiency.
• Integration Options: Choose software that integrates with tools like GitHub, Bitbucket, or Slack.
• Collaboration Features: Enable team communication and sharing of issue-related updates.
• Analytics and Reporting: Performance reports help identify trends and refine your approach.
• Customizable Dashboards: Provide a clear overview of tasks, priorities, and status updates.

Best Issue Tracking Tools in 2024

Here are tools that help teams track and resolve issues while maintaining visibility and organization:

• Breeze
• Jira
• ClickUp
• Zoho Projects
• Monday.com
• Asana
• Wrike
• Notion
• Smartsheet
• Trello
• Basecamp

1. Breeze

• Pricing: Simple pricing at $10 per user per month, with all features included. Save 10% with a yearly plan
• Rating: 4.4/5 on Capterra

Breeze makes issue tracking simple for software development teams. Its intuitive interface ensures engineers, accountants, and other team members can collaborate effectively within the same system. By centralizing workflows and communication, Breeze keeps teams aligned, making it easier to identify, prioritize, and resolve issues.

Why Breeze is the Best Issue Tracking Tool:

• Collaborative Hub: Centralize issue discussions and updates, ensuring all team members, regardless of role, or industry.
• Issue Monitoring: Track and prioritize development issues with clear, actionable visual workflows.
• Integrated Scheduling: Sync deadlines, meetings, and development sprints in one unified calendar.
• Cross-Functional Usability: Designed for seamless use by engineers, accountants, and other team members in a single platform.
• File Management: Store development documentation, reports, and resources securely for easy access.
• Performance Reports: Analyze resolution times and bottlenecks to continuously improve workflows and outcomes.

What People Think About Breeze:

“I love the email notifications for comments on important tasks + email reminders on projects and tasks. The time tracking functionality is great. I can analyze my team's performance and identify opportunities for improvements to efficiency.“

Source: Capterra

2. Jira

• Pricing: Free for up to 10 users, with advanced features starting at $7.16 per user per month.
• Rating: 4.4/5 on Capterra

Using Jira teams can identify, track, and resolve issues efficiently. With its robust issue-tracking capabilities and customizable workflows, Jira adapts to diverse project requirements. From prioritizing bugs to monitoring team progress, you can coordinate and have visibility throughout the resolution process. Its integration with development tools and real time updates helps teams stay aligned and address issues promptly.

Why Jira is a Good Choice for Issue Tracking:

• Customizable Workflows: Adapt workflows to match your team's unique issue-resolution process, ensuring flexibility for all projects.
• Detailed Dashboards: Gain a clear view of issue priorities, statuses, and team progress in one centralized space.
• Automation Features: Automate repetitive tasks like notifications and status updates, keeping processes efficient and consistent.
• Integration Options: Connect with tools like GitHub, Bitbucket, and Slack to streamline development and communication.
• Robust Reporting: Use detailed performance reports to analyze trends, track issue resolution times, and refine team workflows.

If you're interested in tools similar to Jira then we have made a list of Jira alternatives.

What People Think About Jira:

"Overall, my experience is very positive. There are minor issues and things you have to work around, depending on the use case. I worked with Jira both as a user and an admin. There were minor issues affecting productivity with both, but it's definitely net-positive even for a smaller team of 2-3 devs."

Source: Capterra

3. ClickUp

• Pricing: Free for basic use, with premium plans starting at $9 per user per month
• Rating: 4.6/5 on Capterra

ClickUp supports issue tracking by providing teams with tools to organize tasks, monitor progress, and address problems effectively. Customizable views allow clear visibility into issue statuses, team priorities, and project timelines. Automation features handle routine updates and notifications, enabling teams to focus on resolving issues and achieving project goals.

Why ClickUp is a Good Choice for Issue Tracking:

• Issue Dashboards: Centralize issue tracking with clear visual overviews of statuses and priorities.
• Task Automation: Automate notifications and updates to streamline the resolution process.
• Collaboration Tools: Facilitate discussions with task-specific comments and real-time updates for clarity.
• Centralized File Storage: Keep related documents and references accessible for quicker resolutions.

If you're interested in tools similar to ClickUp then we have made a list of ClickUp alternatives.

What People Think About ClickUp:

“Working with builder.ai and for an agile team, managing tickets is a daily task. You get to know about the task you have to work on, integrated with GitLab its easier to manage as well for different branches. Also I can track my daily progress using points”

Source: Capterra

4. Zoho Projects

• Pricing: Free for small teams, with paid plans starting at $4 per user per month
• Rating: 4.4/5 on Capterra

Zoho Projects combines task tracking, communication tools, and customizable workflows. These features make it an effective solution for issue tracking. Gantt charts and task dependencies allow teams to manage timelines and address challenges efficiently.

Why Zoho Projects is a Good Choice for Issue Tracking:

• Gantt Charts and Task Dependencies: Visualize issue timelines and manage dependent tasks for improved efficiency.
• Time Tracking: Track hours spent on resolving issues to maintain accountability and meet deadlines.
• Built-In Communication Tools: Enable real-time updates and discussions through forums and team messaging.
• Customizable Workflows: Adapt workflows to suit the unique demands of different issue tracking scenarios.

What People Think About Zoho Projects:

"Overall, Zoho provides a suite of tools that can be integrated to create a comprehensive project management ecosystem. Zoho Projects stands out as the dedicated project management tool offering a wide range of features suitable for various project management methodologies. It's important for teams to evaluate specific needs and features required before choosing the appropriate Zoho tool or combination of tools for their project management requirements."

Source: Capterra

5. Monday.com

• Pricing: Starting at $9 per user per month
• Rating: 4.6/5 on Capterra

Monday.com is an efficient platform to manage and close issues. Its visual dashboards show priority tasks so teams can identify, assign and track progress. Automation reduces manual work by assigning tasks and updating statuses. Real time collaboration and integrations with Slack ensures everyone is on the same page. From IT support to operational issues, Monday.com centralizes issue tracking so processes stay on track.

Why Monday.com is a Good Choice for Issue Tracking:

• Visual Dashboards: Highlight priority issues, track progress, and maintain clear visibility into team workloads.
• Automated Workflows: Assign issues, notify team members, and update statuses automatically, saving time and reducing manual errors.
• Seamless Integrations: Connect with existing tools like Jira, Slack, or email systems for communication.
• Real-Time Collaboration: Use built-in messaging and file sharing to keep all team members informed and aligned.

If you're interested in tools similar to Monday.com then we have made a list of Monday.com alternatives.

What People Think About Monday.com:

“Monday.com is a robust, flexible work management platform ideal for teams looking to streamline project collaboration, task tracking, and workflow management. Its visual interface, automation capabilities, and broad integration options make it a standout choice for larger teams or more complex projects. However, for smaller teams or those with simpler needs, the platform's feature set and cost might be more than necessary.”

Source: Capterra

6. Asana

• Pricing: Free for basic use, premium features start at $10.99 per user per month
• Rating: 4.5/5 on Capterra

Asana improves issue tracking by centralizing tasks and optimizing team workflows. Its flexible project views allow teams to track issues, assign responsibilities, and set priorities seamlessly. Automation features reduce manual effort, helping teams resolve issues faster and maintain progress. With its intuitive interface, Asana adapts to diverse tracking needs, from technical bugs to operational challenges.

Why Asana is a Good Choice for Issue Tracking:

• Streamlined Workflows: Automate repetitive steps like status updates or follow-ups, keeping focus on resolution.
• Customizable Views: Adapt boards, lists, or calendars to visualize and manage issues based on team needs.
• Collaborative Tools: Share updates and discussions directly on tasks with comments and file attachments.
• Task Dependencies: Link related tasks to ensure efficient tracking and avoid project delays.

If you're interested in tools similar to Asana then we have made a list of Asana alternatives.

What People Think About Asana:

“Running an online business requires a lot of different types of tasks from product creation to social media. I especially like to use Asana for complicated projects like creating an online course. This task benefits from project management because there are a lot of dependencies. For example, you can't launch the sales page until you finish the checkout page, etc. However for daily to-dos I find something simpler (like pen and paper) is more useful. I still haven't completely refined my workflow to optimize my use of software.”

Source: Capterra

7. Wrike

• Pricing: Free for up to 5 users, with paid plans starting at $9.80 per user per month
• Rating: 4.3/5 on Capterra

With Wrike, teams can track and resolve issues efficiently by providing tools tailored for visibility and coordination. Its customizable dashboards offer clear oversight into workflows, while collaborative features ensure quick communication for faster issue resolution. Wrike adapts to both small bug fixes and larger, more complex projects.

Why Wrike is a Good Choice for Issue Tracking:

• Workflow Management: Break down issues into actionable tasks and track their progress step by step for effective resolution.
• Custom Dashboards: Create personalized views to monitor issue statuses, deadlines, and team responsibilities all in one place.
• Real-Time Collaboration: Communicate updates instantly with comments and task based discussions.
• Scalable Features: Expand capabilities and team access as projects grow or requirements evolve, ensuring long-term usability.

If you're interested in tools similar to Wrike then we have made a list of Wrike alternatives.

What People Think About Wrike:

“Wrike allows us to have a complete and detailed view of the work that is being done with one or several projects at a time. The dashboard of this platform has allowed us to better organize collaborative work by being able to manage team tasks in a simple way, without so many processes in the assignment of tasks. This platform is not only another organizer for project management but also provides data efficiently to the main project administrators and thus be more effective with delivery times. The reports with this platform are the most important of all the benefits obtained with this platform since they are generated instantly and are very clear with the project data, they can be generated at any time, thus showing the status of the managed projects.”

Source: Capterra

8. Notion

• Pricing: Free for personal use, with team plans starting at $10 per user per month
• Rating: 4.7/5 on Capterra

Using Notion, teams can centralize their issue tracking process within a single, adaptable workspace. Its flexible layouts cater to various workflows, allowing teams to monitor, document, and resolve issues efficiently. Whether organizing troubleshooting guides or collaborating on solutions, Notion ensures clear communication and streamlined task management.

Why Notion is a Good Choice for Issue Tracking:

• Custom Dashboards: Create tailored views to track issues, assignments, and team progress effectively.
• Centralized Documentation: Store troubleshooting guides, reports, and task lists in one accessible space for quick reference.
• Collaborative Tools: Shared workspaces and comment threads enhance team communication and keep efforts focused.
• Integrated Resource Hub: Maintain FAQs, protocols, and supporting documents in a structured repository connected to tasks.

If you're interested in tools similar to Notion then we have made a list of Notion alternatives.

What People Think About Notion:

“Incredible versality. I can create tables, trackers, notebooks, landing pages, team management pages and so much more. I like that theres everything in one platformz but it does get overwhelming at times only because i feel theres so much MORE i could be doing with notion but i have no clue where to even begin. I love the templates too.”

Source: Capterra

9. Smartsheet

• Pricing: Starting at €11 per user per month, with advanced plans available for larger teams
• Rating: 4.5/5 on Capterra

Smartsheet pairs a spreadsheet-style layout with robust issue tracking features. Its design bridges the gap for teams transitioning from traditional tools while offering advanced options for task automation, resource allocation, and real-time collaboration. These features help teams resolve issues efficiently and maintain momentum.

Why Smartsheet is a Good Choice for Issue Tracking:

• Spreadsheet-Based Interface: Provides a familiar format for teams used to working with traditional tools.
• Collaboration Features: Enable real-time sharing of project sheets and updates to keep everyone aligned.
• Automation Tools: Set task reminders and automate routine actions to save time and reduce manual effort.
• Resource Allocation: Distribute workloads evenly to prevent bottlenecks and maintain consistent progress.

What People Think About Smartsheet:

“We use smartsheet for project schedule tracking, schedule dashboards for clients, and some data collection. We have always been impressed with the ease of use and the support offered.l”

Source: Capterra

10. Trello

• Pricing: Free for basic use, with paid plans starting at $5 per user per month
• Rating: 4.5/5 on Capterra

Trello’s boards simplify issue tracking by organizing tasks into visually appealing workflows. Whether managing simple task lists or complex projects, Trello provides flexibility with drag-and-drop functionality and customizable boards. Its intuitive design ensures teams can start managing issues without delays.

Why Trello is a Good Choice for Issue Tracking:

• Visual Task Management: Use drag-and-drop cards to track progress and organize tasks easily.
• Collaboration Tools: Share boards with team members to improve transparency and keep everyone aligned.
• Power-Up Features: Enhance functionality with calendar views, automation, and third-party integrations.
• Quick Setup: Trello’s straightforward interface makes onboarding fast and effortless.

If you're interested in tools similar to Trello then we have made a list of Trello alternatives.

What People Think About Trello:

“Overall the software did what we needed, tracking our team and showing our schedule timeline for software releases. Really a great tool for small teams looking to grasp their jobs and find a management system.”

Source: Capterra

11. Basecamp

• Pricing: Flat rate of $299 per month for unlimited users or $15 per user per month
• Rating: 4.3/5 on Capterra

Basecamp centralizes tasks, communication, and files in a single platform, simplifying project coordination for issue tracking teams. With Basecamp you get easy access to critical updates, helping teams stay organized. Automatic check-ins help communication, reducing the need for status meetings.

Why Basecamp is a Good Choice for Issue Tracking:

• Centralized Workspace: Combine tasks, messages, and files into one organized hub for smoother issue resolution.
• Progress Reports: Automatic check-ins ensure everyone is informed without additional effort.
• Team Coordination: Threaded discussions keep conversations organized, minimizing confusion on issues.
• Client Feedback: Share updates with clients and gather their input through a dedicated collaboration portal.

If you're interested in tools similar to Basecamp then we have made a list of Basecamp alternatives.

What People Think About Basecamp:

“The platform is not too complicated, and has all of the functions needed to manage projects. The do list function allows me to map out the entire project, and follow progress throughout. Equally, with the template function, it means that creating a new project can be done very quickly.”

Source: Capterra

Takeaway

Good issue tracking requires clarity and flexibility. Tools for tracking and resolving issues quickly enable teams to stay on top of priorities without sacrificing productivity. Look for features that match your team’s workflow, like task management automation to reduce manual work, integrations to connect your existing tools and reporting to drive insights. Choosing the right tool can change how your team finds, manages and resolves issues, keeps projects on track and removes bottlenecks. Take the time to try out tools that fit your needs and collaboration so every problem is addressed with precision.