Help & Guides

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In depth guides to Breeze

Frequently asked questions

How does Breeze ensure data security?

Breeze utilizes enterprise-grade security with redundant systems to prevent outages and data loss. Our infrastructure is certified with ISO 27001, SOC 1, SOC 2/SSAE 16/ISAE 3402, Sarbanes-Oxley, FISMA, and PCI Level 1 compliance. For complete details about our security measures, visit our security page.

Can I export my project data?

Yes, you can export all your project data anytime. Each project offers export options in HTML and JSON formats, accessible through your project settings. This ensures full data portability if you ever decide to change platforms.

Which browsers are compatible with Breeze?

Breeze works with the latest versions of Safari, Google Chrome, Firefox, and Edge.

Why do I see FastSpring on my subscription invoices?

FastSpring is our trusted payment processor. They handle all billing and payment operations on our behalf, ensuring secure transactions and compliance with international tax regulations.

What payment methods are accepted?

We accept all major credit cards as well as PayPal. You can choose your preferred payment method during the subscription process or change it later in your account settings.

How is VAT handled for international customers?

Our system automatically detects your location and applies VAT when required by regulations. EU business customers can waive VAT charges by providing a valid VAT ID during checkout. If you're incorrectly identified as an EU resident, you can change your country by clicking the flag icon in the top-right corner of the checkout page.

What happens if my payment fails?

You'll receive email notifications about any failed payment attempts. Your account will remain active for 10 days after a failed payment, allowing you time to update your payment information. After this period, your account will be restricted, but your data remains intact and accessible once payment is resolved.

What are the file upload size limits?

Direct uploads from your computer have a 500MB per-file limit. For larger files, we recommend using our integrations with Dropbox or Google Drive, which have no file size restrictions, allowing you to link files of any size to your Breeze projects.

How do I transfer account ownership?

Account owners can transfer ownership by visiting the account settings page and selecting "Transfer account ownership" at the bottom of the page. This option is only visible to the current account owner and ensures seamless transition of administrative rights.

Is Breeze available on mobile devices?

Yes, Breeze offers native mobile apps for both iOS and Android. Download our iOS app from the App Store or our Android app from Google Play. The mobile apps let you access projects, review and complete tasks, assign work, track time, and collaborate while on the go.

Does Breeze support Gantt charts?

Yes, through our companion application Ganttile. Sign in with your Breeze credentials to access comprehensive Gantt chart functionality. All your projects and tasks automatically sync between Breeze and Ganttile, ensuring consistent data across both platforms.

How can I customize my Breeze dashboard?

Breeze allows you to personalize your dashboard by adding widgets, rearranging sections, and choosing themes. Access the customization options in your account settings to tailor the dashboard to your workflow.

Does Breeze integrate with third-party apps?

Yes, Breeze offers integrations with popular third-party applications like Slack, Google Drive, and Zapier. These integrations help streamline your workflow by connecting Breeze with the tools you already use.

What support options are available for Breeze users?

Breeze provides multiple support channels, including email support, a comprehensive help center, and community forums. Premium users also have access to priority support and dedicated account managers.

Can I set up recurring tasks in Breeze?

Absolutely! Breeze allows you to create recurring tasks with customizable frequencies. This feature helps automate routine tasks, ensuring nothing falls through the cracks.

How do I manage user permissions in Breeze?

User permissions in Breeze can be managed through the admin panel. You can assign roles, set access levels, and control what each user can view or edit, ensuring your data remains secure and organized.